U.K Delivery

Please note due to current weather conditions delays in posting and receiving your parcels are possible. Please allow extra time for your order to arrive. Thank you.

FREE Standard U.K delivery on orders over £30.00

All Standard Parcels £2.75 - All 1st Class Parcels £3.50 

We aim to dispatch orders placed before 3.00pm Monday - Friday the same day (exclusions from this rule apply when a specific product states 5 or 7 working days before dispatch. Please see below for more info). Standard delivery will usually take between 2-3 working days and First class between 1-2 working days. These are guidelines and can take longer in busier periods. 
 
If purchasing 'just' patterns or buttons the price of postage will remain at only £1.10 for standard delivery and £1.25 for 1st class delivery, no matter how many you purchase.

Products that state 'This item may take up to 5/7 Working Days before Dispatch'
Some of our online products may take up to 5/7 working days before we dispatch. This will be stated on the products at the time of purchase. If you order any of these products alongside with any other products these will all be dispatched at the same time. 


International Postage
All international postage is sent via royal mail airmail.

 
Weight Europe Rest of World
Patterns & Buttons £1.65 £1.75
0 - 500 grams (0.5kg) £3.49 £3.99
501-1000 grams (1kg) £5.99 £6.99
1001-2000 grams (2kg) £6.99 £7.99
2001 - 4000 grams (2-4kg) £13.98 £15.98
4001 - 6000 grams (4-6kg) £20.97 £23.97

Delivery prices are subject to change. If you have any questions or queries please do not hesitate to contact us.

Europe Delivery Time Scales - Between 4-10 working days but can take up to 15 working days
International Delivery Time Scales - 5 - 15 working days but can take up to 30 working days if delayed by customs.



Returns
If for any reason you are unhappy with your purchase from The Wool Factory, you can return your item within 14 days in the same unused/sellable condition. Return postage costs are the 'buyers' responsibility and we do not accept responsibility if your returns should go missing.

Returns Address
The Wool Factory
5 Market Place, 
Alford,
Lincolnshire,
LN13 9DZ

Order Not Been Delivered?
If for any reason your order has not been delivered (lost in post), you will be entitled to a full refund/re-delivery of your order. Orders are not classed as 'lost' until 15 working days after dispatch of your item, once 15 working days have passed and you have still not received your item, you will then be entitled to a full refund/re-delivery of your item (as stated by Royal Mail.)
If you have not received your order within 15 working days please contact us. If international it may take up to 4 weeks for your order to arrive.