Please note these important changes to the running of our Business:

Message from Grant (Co-Owner) The Wool Factory

Over the last few weeks we have faced a lot of difficulties as I am sure every Business has. We are a family run Business and our Daughter has Cystic Fibrosis and is classed as a highly vulnerable person to Covid-19, due to this I took the decision initially to work from home and let my niece and employee 'Angel' work on site with help from her family to reduce risks to all.
Unfortunately Angel had to stop work due to Illness and cutting a long story short, this meant I had to return to work.

I am currently working by myself to reduce the risk of contracting covid-19 and spreading this to my family, whilst also reducing the risk to our staff and their own families. This means I am picking and packing all your orders, sorting deliveries, responding to all emails and working around 14 hours per day, everyday by myself.

There are usually 3 or 4 of us at work at one time, at the moment their is just myself dealing with between 2-3 times more orders than we usually have and an increased number of emails to deal with alongside general running of the business.

Please be patient for your order in these times, I am working as hard and as safely as I can to get your items to you as quick as I can.

Stay Safe, Stay Home and all the best to you and your families in these difficult times. 

Thank you

Grant