Important Notice: Online orders are still being dispatched but due to the Coranavirus we have closed our Shop until further notice as our daughter has Cystic Fibrosis and could be particularly vulnerable to the virus. We have put measures in place where we have split shifts to whom works from home and who picks and packs online orders, you can contact us via the email box below and we will respond as soon as possible. Please also note we are experiencing long delays with dispatching orders and delays with the Royal Mail delivery service.
The Wool Factory
Please contact us at anytime by leaving us an email below in the box below. We will respond to your email address as soon as possible. Thank you.
Unfortunately our phone line is currently unavailable. Please leave a message below and we will get back to you as soon as possible. Thank you
- Online Orders are still being dispatched but there is currently a 5-7 working days delay in dispatching orders. If you have placed an order please be patient, we are working through them as quick we can.
- There are also currently delays with Royal Mail deliveries in some parts of the Country, this is changing on a daily basis, please be patient for your order to arrive.
- We are experiencing high volumes of orders and emails, please only email if absolutely necessary, we are working as hard as we can to get orders dispatched out to you.
Phone line is available 9am - 5pm but is currently not operational on Thursday's and Weekends.
We accept telephone order